At XLTemplates, we strive to provide high-quality digital products that deliver real value. Please read our refund policy carefully before making a purchase.
1. DIGITAL PRODUCTS
All products sold on https://www.xltemplates.com are digital downloads. Once access is granted or files are delivered, the product is considered used.
2. 7-DAY MONEY-BACK GUARANTEE
We offer a 7-day money-back guarantee from the date of purchase.
You may request a refund within 7 days if:
You are unable to access or download the product
The product is not as described
You experience technical issues that we are unable to resolve
3. NON-REFUNDABLE CASES
Refunds will not be granted in the following situations:
You changed your mind after purchase
You do not have the required software (e.g., Microsoft Excel or Google Sheets)
You lack the knowledge to use the product
You failed to read the product description before purchasing
You request a refund after the 7-day period
4. SUPPORT BEFORE REFUND
Before requesting a refund, we encourage you to contact us. Our support team will do their best to help you resolve any issue and ensure the product works properly for you.
5. HOW TO REQUEST A REFUND
To request a refund, please contact us within 7 days of your purchase and include the following details:
Your order email
A description of the issue
Screenshots or proof (if applicable)
Send your request to: contact@xltemplates.com
6. REFUND PROCESS
If your refund request is approved, the refund will be processed to your original payment method within 5–10 business days.
7. POLICY UPDATES
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
By purchasing from XLTemplates, you agree to this Refund Policy.